Travel agents are the backbone of the travel industry. They use their expertise such as time-saving resources to help their clients have the best travel experience possible at the best prices, often making travel dreams come true.
- Travel agents offer guidance.
Travel agents travel, it’s essentially a requirement to succeed in the profession. They’ve had those feelings of awe, immersion, relaxation, transformation, and the many other experiences travel can bring. Because they understand and have lived these once-in-a-lifetime moments, they will do everything they can to ensure you experience them yourself.
- Travel agents give you more for your money.
Travel agents have access to deals and promotions travelers do not. From cruise lines to hotels to tours, suppliers know their top travel agents and slip them upgrades, bonuses, special offers and early entrance tickets that make their customers feel special, and save them an average $452 per trip.
- Travelers are frustrated with online travel agencies.
Consumers are wising up. Online travel agencies (OTAs) often advertise one price, and then tack on fees and other hidden charges, or restrictions and blackout dates in the fine print. And there is just too much information out there to sort through. And doing the research is overwhelming. Among travelers who regularly seek information from an OTA when planning a vacation, only 13% typically book their reservations on OTA sites, according to MMGY Global’s 2015 Portrait of American Travelers, compared to 36% in 2014.
- Better customer service.
While OTAs have call centers to assist customers with basic site navigation, they offer little further support. Travel agents help during the booking process and stay with you to make sure all goes right. And when there is a problem, they are there to intervene—whether it’s a supplier who doesn’t deliver or an emergency that makes them cancel the whole trip.
- Deep knowledge of the destination, and personal understanding of your interests.
Agents often specialize in niche markets, so they can offer even more insight into a specific destination or segment of travel, like destination weddings. And they spend a little time getting to know the customer, so they can make recommendations tailored to what you want to do. You are so much more than a sale to them—and they provide the human connection that makes every transaction more pleasant and meaningful. Plus, by supporting local businesses, you support your community.
Are you planning a vacation, honeymoon, river cruise or a retreat? Contact me today for more information!